Customer Support
Specific Responsibilities:
- Coordinate with existing clients and customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information.
- Control and manage the process of urgent orders
- Responsible for timely delivery of orders, Joint receipt inspections and customer training.
- Discuss, control and manage special orders and requirements
- Address the proper people to solve problems in case of errors
- Cooperate with internal and external stakeholders
- Give advice on logistical and commercial solutions or alternatives
- Improve processes and way of working which are beneficial for both our department and the customers
- Understanding capabilities of the system and remotely troubleshooting issues faced by customer.
- Logging queries and support tickets and following up on them to get it completed.
Education: Diploma /B. E / B. Tech (Mechanical / Electronics)
Skills:
- Strong planning and analytical skills
- Ability to vision and plan for the dynamic market and changing
- Consumer preferences
- Strategic bend of mind and ability to follow through with stringent timelines
- Customer Focus
- Experience: 2-3 years of prior experience in customer support or service support required.
Primary Location : Bangalore, India
2 to 3 Years 
Salary not disclosed 
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