Black And White Business Solutions jobs - Customer Support

Designation: Customer Support 

Skills Required :

Should be flexible with rotational ShiftsUnder Graduates / Graduates in any specialization

Minimum 1YEAR of Voice or ( International Customer Support / Technical Support )

Roles and responsibilities :

Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call. Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls. Unearth the root- causes of problems, and possible solutions and provide actionable insight for performance improvements. Establish a process involving sales TL to disseminate the information to ensure improvements and provide feedback to the leadership on agents' skills and work approaches.
Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
Articulate operational issues and trends to management Identify areas of improvement in associates' performance through trending and analysis.

Desired Candidate Profile 

* Possess good analytical skills - detail oriented
* Possess good communication skills, both oral and written
* Have a good attitude - should be committed to the work.
* Any graduates can appear
* Should be flexible with rotational shift.