Black And White Business Solutions jobs - Customer Support

Customer Support

Black And White Business Solutions
experience Fresher
salary 17,000 - 30,000 Per Month
qualification
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Posted: 1 Year ago
Views: 1
Applications: 4
Openings: 1

Job Description

Roles and Responsibilities

  • Overseeing the customer service process.

  • Creating policies and procedures.

  • Supporting the customer through an email and phone calls.

  • Resolving customer complaints and queries.

  • Providing detailed information to customers.

  • Following up with customers for any further information.

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Skills Required :

  • Should be flexible with rotational Shifts

  • Good English Communication Skills

  • Discipline, Positive Attitude & Punctuality
  • Graduates / PUC / Diploma Fresher or Experience


Benefits :

  •  US/UK Rotational Shifts

  • Two way Transport

  • Unlimited incentive Structure

  • No registration Fees




Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id942282
Job Category Tech Support
Locality Address Electronic City , Hebbal , Indiranagar , Nagawara , Whitefield
StateKarnataka
Country India

About Company

Black And White Business Solutions
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