Black And White Business Solutions jobs - Customer Support

Roles and Responsibilities

• Overseeing the customer service process.

• Creating policies and procedures.

• Supporting the customer through an email and phone calls.

• Resolving customer complaints and queries.

• Providing detailed information to customers.

• Following up with customers for any further information.

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills Required :

• Should be flexible with rotational Shifts

• Good English Communication Skills

• Discipline, Positive Attitude & Punctuality
  

• Graduates / PUC / Diploma Fresher or Experience

Benefits :

•  US/UK Rotational Shifts

• Two way Transport

• Unlimited incentive Structure

• No registration Fees