Hi,
One day interview process... Appear for multiple companies.
Designation:
1. Customer Support Executive.
2. Technical Support Engineer( Hardware / Software / Networking support).
Responsibilities :
Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.
Customer support engineer - L1 - L2
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for roll out
Prioritize change requests
Create roll out plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical
Requirements :
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
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