DataGroup Geospatial Technologies Pvt. Ltd. jobs - Customer Support

Customer Support Voice  ||  Banglore

Description:

Job Title: Customer support Voice (P)

Location: Bengaluru 

Qualification: Graduate/under Graduate, Customer Service Representative 

Experience: 3 Months  - 1 Year

Annual Salary: Rs.1.9 - 3.5 lacs

Rotational Shift: Yes

Cab facility: Yes

Job Description and sourcing Guidelines:

Responsibilities:

• To place outbound calls to customers in line with company guidelines. Receive inbound calls ensuring incidents are logged correctly.
  
• To utilise up sell opportunities in achieving upsell targets for the team. Resolve customer queries, ensuring that a high standard of customer service is maintained.
  
• Manage and resolve all written customer communication presented by your team leader .
  
• Ensure all security checks are carried out in line with company policies and procedures, ensuring the risk of fraud is minimized.
  
• To work productively whilst maintaining exceptional call, data quality standards, in line with team targets.
  
• To ensure full compliance with the Data Protection Act 1989 and subsequent amendments.
  
• To contribute to the team through open and regular communication. Adhere to all company or departmental policies and procedures personnel and operational.
  
• Ensure that product, technical, operational and customer knowledge is maintained at business requirements.
  
• Maintain regular and punctual attendance in line with company policies and procedures.
  
• To minimize customer complaints and escalations by providing exceptional service and call control.
  
• To ensure that all technical equipment issues are reported to your team leader .To demonstrate a positive working attitude at all times.
  
• To be responsible for your own personal development and highlight any development needs to your Team Leader. Perform other duties commensurate with the post.