FunSwitch Technologies Private Limited jobs - Customer Support
Customer Support
Fresher
Salary not disclosed
Job Description
1. Respond to and resolve customer issues raised over email/reviews/social media and other channels
2. Recreate the issue to understand which components have specifically gone wrong before handing them over to developers
3. Work closely with engineers to ensure issues are resolved within the stipulated SLAs
4. Work towards ensuring a 7-star customer experience, by always taking an extra step to delight them
5. Communicate user suggestions to the engineering team to ensure that the issues/suggestions are considered in the product roadmap
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 4th Aug'20 and 8th Sep'20
3. are available for duration of 2 months
4. are from Bangalore
5. have relevant skills and interests
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 4 Lac/annum
Why FunSwitch? We are on an epic mission of helping millennials around the world to reduce their digital addictions (social media, video games, excessive smartphone use, etc.). We are a rocket ship which means we move at a fast pace. Our speed ensures that each of us learns and gets better each day. You can expect to learn 10x more than in a big, cozy company. We are all-rounders that means as we are a very small team, each of us gets to work on and learn about all stages of product development: ideation->architecting->coding->testing->shipping->debugging.
Certificate: Will be provided at the end of the Internship
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