OPENING FOR CUSTOMER SUPPORT- Automobiles Bike Process (Semi Voice Process)
Qualification - Graduates
Languages Known - Excellent English with Hindi
Experience - Minimum 6 Months of BPO CSR Experience on papers
Gender : Male / Female
Salary Offered - 23333 CTC & 18601 take home
Nature of Work - WFO(Mandatory)
Shifts - day shifts & Sunday Fixed Week off
Age - 30 Max
Location - Whitefield, Bangalore
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality