Customer Support role

Shift timings: Male - Between 9am to 6AM rotational shift and for Female -Between 9 AM to 6 PM

1 day rotational off

Graduate Freshers/Experienced in BPO added advantage

Hindi+ English mandatory

Versant level 4 required
Work from Office

CTC : Upto 22000/- Quarterly Bonus : 3894/-

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Trove consulting professionally managed Consultancy representing to overseas corporate bodies and reputed companies having registered office in Lucknow and branch office in Delhi. Human Resources are the most precious asset of any organization be it a small wayside or a multi-million corporation. Success of any organization hence, undoubtedly depends on the efficiency and commitment of its employees. At Trove Consulting, we value it the most. Client’s satisfaction comes first simply because we firmly believe in strong long term business bonds than short term gains.