Customer Support jobs in Chennai at RSN Infotech

Customer Support

Qualification : Any U.G or P.G Degree

What You Will Do as an Analyst:

• Define a problem and solution framework for business impact

• Provide Context/Domain/ Process Knowledge

• Define Problem & Requirements

• Define Analytical Approach/Solution Framework

• Define & Design Analytic Output

• Design for Automation and Scalability

• Analysis and Insights

• Convert Data to Facilitate Analysis

• Conduct Analysis

• Extract Insights / Formulate Recommendations

• Communication, Influence and Project Management

• Create Effective Communications Tailored to Audience

• Influence Stakeholders

• Manage Expectations, Prioritization

• Resource/Task Identification

• Define Next Steps for Recommendations

Basic Qualification :

• Bachelor’s degree in Computer Science, Mathematics, Statistics, Finance, or a related field.

• A post-graduation, full-time MBA would be a big plus.

• 4+ years of experience working in large global projects, preferably in a formal Product Management / Analyst role.

• Operations and production management, financial modeling experience would be valuable.

• Must show strong ownership, ability to dive deep, a bias for action and product sense.

Preferred Qualification :

• Business development experience - you need to care and believe passionately about growing a business opportunity.

• Project Management skills/experience.

• Excellent communication and data presentation skills that allow you to clearly, compellingly, and effectively influence audiences internally and externally, across organization boundaries.

• Able to source, work with, and combine disparate data sets to answer business questions.

• Able to operate autonomously, making the right judgment calls on approach, priorities, and solutions.

• Effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

Experience : 1-3 Years

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