s

Customer Support

Tagalys LLC
Experience : Freshers
Education : Other Course
Location : Chennai
Job Role : Others
Posted on 27 Oct 20
Apply now
Job DescriptionLast Date 27 Dec 20
About Tagalys LLC
Tagalys is among the world's best merchandising engine for online retail and e-commerce websites Our key products for e-comm websites are Listing pages, search, and recommendation As of today, Tagalys processes over 100 million retail data points a month to give the best possible insights on how to improve different aspects of online businesses
About the internship
Tagalys is looking for a customer support intern to directly address customer queries and coordinate requirements with internal teams, delivering the highest level of customer satisfaction and delight You will get an opportunity to work directly with our customers You will play a crucial role in building trust and a strong relationship between Tagalys and her customers

Selected intern's day to day responsibilities include:

1 Handling email and the website chat support with customers empathetically
2 Acknowledging the receipt of customer tickets/queries, following up with relevant teams to resolve it within defined SLA timelines
3 Keeping customers informed about the status of their tickets/queries
4 Preparing knowledgebase articles about repetitive customer queries that are not addressed in FAQs
5 Preparing video tutorials based on the customer/company requirements
6 Working on continuously developing the product knowledge to effectively answer customer queries

Benefits:

1 Work from home
2 Gain hands-on experience in serving the customers directly with one of the fastest-growing SaaS startups
Skill(s) required
  • English Proficiency (Spoken)
  • English Proficiency (Written)
  • Learn these skills on Internshala Trainings
    Who can apply

    Only those candidates can apply who:

    1 are available for full time (in-office) internship

    2 can start the internship between 28th Jul'20 and 1st Sep'20

    3 are available for duration of 3 months

    4 have relevant skills and interests

    Other requirements

    1 Bachelor's degree

    2 Cheerful in nature

    3 Smart working ahead of hard-working

    4 Good listening and comprehension skills

    5 Excellent English speaking and writing skills

    6 Time management skills

    Perks
  • Flexible work hours
  • Additional Information

    Stipend structure: This is a performance based internship In addition to the minimum assured stipend, you will be paid 3000 on every Speed To Response, Customer Satisfaction Scores, Ticket Closure Time And Satisfaction that you make or deliver

    Number of openings
    2


    https://internshalacom/internship/detail/customer-support-internship-in-multiple-locations-at-tagalys-llc1595916671
    • Customer Support
    • Experience : Freshers
    • Job Type : Apprenticeship
    • Interview Type : Face to Face Interview


    Job Type : Apprenticeship
    Interview Type : Face to Face Interview
    Company Description
    Tagalys LLC
    Apply now
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