DESIGINATION: CUSTOMER SUPPORT(Sales engineer/field service engineer/control panel wiring/ plastic industry/ injection working experience- any experience/fresher)

GENDER: MALE

EDUCATION: Diploma in Electronics/ Diploma in Mechatronics/Diploma in electrical/B.E

SKILLS: Required Basic Computer knowledge, Should be good in speaking English, Tamil and Hindi (Optional),Should have basic technical knowledge

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

WITTMANN Group is one of the largest manufacturers of robots and automation systems for the plastic industry worldwide. Throughout this global economy WITTMANN is able to offer the optimum automation with local service , Wittmann Battenfeld India Pvt Ltd was established in December 2006.