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Customer Support

Insurgics Health Solution
Experience : Freshers
Education : Any Graduate
Location : Delhi
Job Role : BPO / Customer care
Posted on 28 Oct 20
Apply now
Job DescriptionLast Date 28 Dec 20
About the internship
Selected intern's day-to-day responsibilities include:

1 Follow up with customers to make sure that they are satisfied with the service
2 Make sure that salespersons are on track with sales goals
3 Meet with other departments to make sure that salespeople are doing their job correctly
4 Provide any necessary data or reports to the sales team
5 Understand customer's query, identifies the root cause of the problem, and resolves the issue by connecting the right stakeholders
6 Acknowledge customers by responding to emails, texts, and phone calls
7 Update all contact information for clients
8 Deal with any customer complaints and resolves the issue as necessary
9 Manage administrative work including filing reports or presenting sales team with necessary documents
10 Define proper process and standards of serving which includes all formatted documents, the timely response of service provider, timely feedback calls from the MKC team
11 Identify the bottlenecks and modifies the process accordingly
12 Work on feedback call to all the customers after the completion of service and share the feedback with the marketing team
13 Segment customers basis on their needs and expectations
Skill(s) required
  • MS-Office
  • English Proficiency (Spoken)
  • English Proficiency (Written)
    • Learn these skills on Internshala Trainings
    Learn Business Communication
    Who can apply

    Only those candidates can apply who:

    1 are available for full time (in-office) internship

    2 can start the internship between 22nd Jul'20 and 26th Aug'20

    3 are available for duration of 3 months

    4 have relevant skills and interests

    * Women wanting to start/restart their career can also apply

    Perks
  • Certificate
  • Letter of recommendation
  • Informal dress code
    • Number of openings-1
    Certificate: Will be provided at the end of the Internship
    • Customer Support
    • Experience : Freshers
    • Job Type : Apprenticeship
    • Interview Type : Face to Face Interview


    Job Type : Apprenticeship
    Interview Type : Face to Face Interview
    Company Description
    About Insurgics Health Solution
    Insurgics Health Solution Private Limited is a startup & promoted as Mom Kid Care. We, at Mom Kid Care, believe that every woman, mom, and their kids deserve the best possible care to make a healthier & happy family life ahead. Mom Kid Care is an exclusive & dedicated online platform, designed by experts on women's health and wellness. Mom Kid Care is revolutionizing women's health by providing them instant access to certified & verified 'health content', allows them to have 'second opinions' immediately from gynecologists, IVF specialists, pediatricians & dieticians, the opportunity to book online healthcare services at their fingertips namely pre & postnatal classes, lactation or breastfeeding counseling, miscarriage or abortion counseling, nanny services, working women childcare services, special need children care services & speech therapy for children classes.
    Apply now
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