Insurgics Health Solution jobs - Customer Support

Customer Support

Insurgics Health Solution
experience Fresher
salary Salary not disclosed
qualification
Job is expired
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

About the internship
Selected intern's day-to-day responsibilities include:

1. Follow up with customers to make sure that they are satisfied with the service
2. Make sure that salespersons are on track with sales goals
3. Meet with other departments to make sure that salespeople are doing their job correctly
4. Provide any necessary data or reports to the sales team
5. Understand customer's query, identifies the root cause of the problem, and resolves the issue by connecting the right stakeholders
6. Acknowledge customers by responding to emails, texts, and phone calls
7. Update all contact information for clients
8. Deal with any customer complaints and resolves the issue as necessary
9. Manage administrative work including filing reports or presenting sales team with necessary documents
10. Define proper process and standards of serving which includes all formatted documents, the timely response of service provider, timely feedback calls from the MKC team
11. Identify the bottlenecks and modifies the process accordingly
12. Work on feedback call to all the customers after the completion of service and share the feedback with the marketing team
13. Segment customers basis on their needs and expectations
Skill(s) required
  • MS-Office
  • English Proficiency (Spoken)
  • English Proficiency (Written)
  • Learn these skills on Internshala Trainings
    Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2. can start the internship between 22nd Jul'20 and 26th Aug'20

    3. are available for duration of 3 months

    4. have relevant skills and interests

    * Women wanting to start/restart their career can also apply.

    Perks
  • Certificate
  • Letter of recommendation
  • Informal dress code
  • Number of openings-1
    Certificate: Will be provided at the end of the Internship

    Job Particulars

    Role 
    Education Any Graduate
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type Apprenticeship
    Job Id 462815
    Job Category Tech Support
    State Delhi
    Country India

    About Company

    About Insurgics Health Solution
    Insurgics Health Solution Private Limited is a startup & promoted as Mom Kid Care. We, at Mom Kid Care, believe that every woman, mom, and their kids deserve the best possible care to make a healthier & happy family life ahead. Mom Kid Care is an exclusive & dedicated online platform, designed by experts on women's health and wellness. Mom Kid Care is revolutionizing women's health by providing them instant access to certified & verified 'health content', allows them to have 'second opinions' immediately from gynecologists, IVF specialists, pediatricians & dieticians, the opportunity to book online healthcare services at their fingertips namely pre & postnatal classes, lactation or breastfeeding counseling, miscarriage or abortion counseling, nanny services, working women childcare services, special need children care services & speech therapy for children classes.
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