Strikingly Inc jobs - Customer Support

We’re Looking for Rockstars! 
Bilingual (Hindi - English) Customer Support Needed 

Hello, everyone! We’re looking for Remote Bilingual (Hindi - English) Customer Support (email & chat support). 

Your job is to spread happiness and create WOW moments to our customers, specifically: 

• Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone

• Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)

• Translate our product and all customer communications like newsletters, lifecycle emails and more

• Develop expertise on our product and internal software to help our customers efficiently

• Maintain happiness and positivity in every customer and team interaction

We ask our Happiness Officers to have:

• Professional level Hindi and English communication skills

• Strong passion to help people with different learning curves

• Deep love for learning new things, problem solving, and analytical skills

• Experience in customer service in a fast-paced environment

• Availability to work at full time capacity (40 hours per week)

• Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20 Mbps internet connection

And we offer our all our Happiness Officers:

• Convenience in working from anywhere

• Fun and collaborative international working environment

• Opportunities for career advancement

• Training and growth opportunities

• Paid leave with tenure of one (1) year and above

If you are looking for a stable and long-term job, submit your proposal and share a brief summary of your experience!