Customer Support
Location: Bankura
Qualification: UG
Age: 35 - 45 Years
Experience: 0 Years
Key Requirement for the Position:
• Good communication skills and presentation skills.
• Marketing and negotiating skills.
• Knowledge about latest products in the market and ability to adapt to changes.
• Organizing and Enthusiasm ( Positive Energy and Focus )
• Logical reasoning and able to perform in enterprising roles
• Risk analysis and management
Job Description:
1) Pre- Disbursement Activity
• Handling foot falls at the dealerships.
• Participating in activities conducted by the dealer.
• Lead generation through promotional activities conducted by SFL.
• Generating leads through referrals.
• Dealer interaction for marketing specific schemes.
2) Disbursement:
• Collection of invoice
• Insurance cover note and other respective papers.
• Processing of loan documents for approval.
• Payment of the finance amount.
3) Post Disbursement:
• Re Collection of amount and relevant documents.
• Collection of registration certificate.
• Collection of insurance policy.
4) Recovery Management:
• Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5) Customer relations and cross selling:
• Responding to customer queries and grievances and providing timely information and redressal.
• Exploring favorable cross selling opportunities with the customers.