Webvio Technologies Pvt Ltd jobs - Customer Support

Role Brief: We are looking for intelligent and engaging call centre agents for our captive campaign of US travel. So, if you are an excellent in English communication and love learning about new technology then come work for us and get paid to do meaningful and exciting work.

Core Responsibilities:

·         Provide support and resolving ticketing issues via phone.

·         Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality services and convincing them for upgrading plans.

·         Leverage your experience to provide feedback to the team on how to improve our services

·         Drive customer communication during critical events.

Candidate Preference:

·         Min. 1.5 years of Inbound/Outbound experience through phone. Experience in the travel sales  would be an asset

·         Excellent oral communication skills is a must.

·         Customer care experience with strong customer focus

·         Excellent team player with experience and passion for earning incentives.

·         Strong multi-tasking skills

·         Self-starter who is excited about learning new technologies on a daily basis

Benefits :

·         An attractive compensation package with performance-based incentives

·         Excellent growth opportunities

·         Outstanding rewards and recognition program & employee engagement activities

Note:  As the current situation is improving day by day you will be doing 'WORK FROM OFFICE' 'KOLKATA LOCATION' also no virtual interview will be conducted. Preferably looking for candidates from KOLKATA location. We're looking for immediate joiners only.