BolsterBiz jobs - Customer Support

The ideal candidate is an energetic self-starter. You will be the face of an eCommerce company that sells products which protects against EMF radiation from modern technology– you will take care of Customer Relationship, Schedule Social Media Posts and manage the Partner Outreach Program from the very beginning. You will track inventories, interact with partners and customers who are emailing, calling, and texting about product questions, delivery status and transaction inquiries. It's important that you can work during Pacific U.S. time zone hours.

Responsibilities

• Responding to customer inbounds via email and chat.
• Scheduling and participating in phone calls with customers 
• Providing product feedback to the management team
• Troubleshoot user problems
• Document technical issues and deviations from specifications
• Track inventory
• Take control of all the communications with Partners
• Make posts of Social Media platforms using HootSuite

Preferred Qualifications and Qualities:

• Working knowledge of Customer Support Softwares like FreshDesk, Zendesk etc.
• Familiarity with project management tools like Asana, Trello etc.
• Great communication skills via phone, email, and chat
• Experience using the Google Suite (Docs, Calendar, and Sheets)
• A history of successful client engagement – 2+ years of experience in customer support, or similar client-facing roles 
• Self-motivation and an attitude that gets things done
• Proficient in writing and speaking English
• Bonus points for having experience in managing social media handles.