Live monitoring of remotely installed application systems Serve as primary responder for all customer related issues and requests monitoring the progress of events and acting as a single point of contact for customers and partners Work with technical teams and thirdparty providers to resolve issues within specific service level agreement times Analyze data and trends from various sources Implement changes to the administration system following detailed data analysis Produce maintain and update internal reports as required Developing processes and identifying opportunities for efficiency and automation Gathering and analysis of market intelligence Interact directly with clients and provide the necessary support What we are looking for Ability to work on a 24 7 shift basis in a Service Management Centre Ability to excel in a teamoriented environment Strong analytical and detailoriented aptitude with a high degree of accuracy Excellent organizational skills Ability to manage time effectively set priorities and meet deadlines Ability to learn and adapt to change Reactivity ability to understand problems and situations and to draw out logical conclusions Adaptability and desire to learn new products and technologies Qualifications and occupational experience Preferable education Bachelor or Diploma in IT Comp Science BCA or equivalent Good MS Office skills especially with MS Excel Familiarity with ITIL v3 v4 and or ITSM best practices Basic understanding of GSM technology Basic understanding of Networking in a telecommunications environment will be an asset Excellent communication skills in English are mandatory both written and verbal 1 3 years of previous experience working in a Service Management Centre Service Desk Technical Support Support Analyst is a must
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Etouch Mobile Pvt. Ltd. recruiting Customer Support Experienced(Fresher) candidates candidates nearby Mumbai,.Etouch Mobile Pvt. Ltd. vacancies for Customer Support is recruited through Written-test, Face to Face Interview etc. Etouch Mobile Pvt. Ltd. Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Mumbai, can apply for Customer Support position in Etouch Mobile Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Etouch Mobile Pvt. Ltd. recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Etouch Mobile Pvt. Ltd. and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Etouch Mobile Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Etouch Mobile Pvt. Ltd. and near your city and get a secured career.