Customer Support Manager recruitment in Chennai - For a client of TeamLease Services Ltd

Customer Support Manager

For a client of TeamLease Services Ltd
experience 8 to 20 Years
salary 10,00,000 - 12,00,000 Per Year
qualification
Posted: 7 Months ago
share this job
save job
Job is expired

Job Description

§ Develop and implement technical customer service policies and procedures in line with our quality expectations

§ Should be able to define targets based on call quality, connectivity, CSAT and other relevant metrics for teams

§ Should be able to define and implement call flows, SOP for incoming channels such as calls, emails, Web and social enquiries

§ Direct the daily operations of the technical customer service team

§ Recommend and ensure industry standard resources and tools for quality technical customer service delivery

§ Handle complex and escalated technical customer service issues

§ Identify and implement strategies to improve quality of service, productivity and efficiency

§ Should have experience in managing projects and initiatives for on-boarding new customer service lines into the existing SOP and streamline the operations

§ Identify and address team training and coaching needs

§ Evaluate and performance manage staff

§ Liaise with management to support and implement growth strategies

§ Analyze relevant metrics to determine technical customer service outputs

§ Monitor accuracy of reporting and database information

§ Track customer complaint resolution

§ Plan, prioritize and delegate work tasks to ensure proper functioning of the department

§ Define and communicate technical customer service standards


VIEW MORE

Job Particulars

Job TypeFull Time
Hiring Process

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
Similar Jobs
No similar Jobs found!
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (1522) Admin (253) Agriculture and Dairy (28) Architect (236) Bartender (1) Beauticians / Spa (249) Bouncer (3) BPO / Customer care (3304) Caretaker / Nanny (18) Carpenter (37) Cashier (3) Cleaner / Washer (42) Construction / Laborer (53) Content Writer (1176) Counsellor (269) Cook / Chef (457) Data Analytics (7) Data Entry / Back Office (2199) Design / Animation (1910) Delivery (745) Digital marketing / SEO (1436) Draughtsman/Draftsman (3) Driver (94) Doctor / Physician (167) Electrician (100) Engineer (1702) Engraver (1) Event Planner (7) Fire Fighter (9) Fitter (90) Gardener(Mali) (2) Ground Staff (335) Hospitality Executives (229) Housekeeping (207) HR (2642) Insurance Consultant (57) Lab Technician (75) IT Software-Engineer (4577) IT - Mobile Developer (478) IT Hardware Engineer (213) Language Translator (6) Legal (25) Librarian (0) Management Trainee (487) Mechanic (490) Media / Journalism (607) MIS Executive (10) Moulder (0) Nurse (268) Nutritionist / Dietician (4) Operations (111) Office Assistant / Helper (177) Operator / Machinist (189) Packager (15) Painter (3) Pharmacist / Medical Rep (218) Photographer / Videographer (46) Physiotherapist (10) Plumber (12) Research/JRF/SRF (338) Receptionist / Front Office (373) Retail / Store Executive (559) Rigger (3) Sales / Marketing (7523) Security / Guards (51) Sports Trainer (1) Tailor/ dress designer (180) Teacher (635) Tool & Die Maker (2) Tourist Guide (2) Trainer (61) Waiter / Steward (25) Ward Boy (4) Warehouse Executive (19) Welder (73) Others (2525)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

For a client of TeamLease Services Ltd recruiting Customer Support Manager Experienced(8 to 20 Years) candidates candidates nearby Chennai,.For a client of TeamLease Services Ltd vacancies for Customer Support Manager is recruited through Written-test, Face to Face Interview etc.
For a client of TeamLease Services Ltd Company recruits a lot of Experienced(8 to 20 Years) candidates candidates every year based on the skills . The candidates with BSc are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Chennai, can apply for Customer Support Manager position in For a client of TeamLease Services Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a client of TeamLease Services Ltd recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of For a client of TeamLease Services Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a client of TeamLease Services Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a client of TeamLease Services Ltd and near your city and get a secured career.