Customer Support Manager recruitment in Chennai - For a client of TeamLease Services Ltd
Customer Support Manager
8 to20 Years
10,00,000 - 12,00,000 Per Year
Job Description
§ Develop and implement technical customer service policies and procedures in line with our quality expectations
§ Should be able to define targets based on call quality, connectivity, CSAT and other relevant metrics for teams
§ Should be able to define and implement call flows, SOP for incoming channels such as calls, emails, Web and social enquiries
§ Direct the daily operations of the technical customer service team
§ Recommend and ensure industry standard resources and tools for quality technical customer service delivery
§ Handle complex and escalated technical customer service issues
§ Identify and implement strategies to improve quality of service, productivity and efficiency
§ Should have experience in managing projects and initiatives for on-boarding new customer service lines into the existing SOP and streamline the operations
§ Identify and address team training and coaching needs
§ Evaluate and performance manage staff
§ Liaise with management to support and implement growth strategies
§ Analyze relevant metrics to determine technical customer service outputs
§ Monitor accuracy of reporting and database information
§ Track customer complaint resolution
§ Plan, prioritize and delegate work tasks to ensure proper functioning of the department
§ Define and communicate technical customer service standards
About Company
For a client of TeamLease Services Ltd Company recruits a lot of Experienced(8 to20 Years) candidates candidates every year based on the skills. The candidates with BSc are selected to full fill the vacancies in job field. The candidates nearby Chennai, can apply for Customer Support Manager position in For a client of TeamLease Services Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a client of TeamLease Services Ltd recruitment, candidates are mostly chosen for the department of . To learn more about the current jobs and other details, it is better to go through official site of For a client of TeamLease Services Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a client of TeamLease Services Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a client of TeamLease Services Ltd and near your city and get a secured career.
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