As a Customer Support Officer, your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving complaints, and providing information about products or services. You will interact with customers through various channels such as phone, email, chat, and social media. Your goal is to provide exceptional service, maintain a positive company image, and contribute to customer retention and loyalty

Objective & Kay Responsibilities –
Respond to customer Inquiries: Answer customer inquiries promptly and professionally through various communication channels including phone, email, chat, and social media
Resolve Customer Issues: Listen to customer complaints, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction
Provide Product Information: Educate customers about product features, specifications, pricing, and availability

Co-ordinator: Co-ordinating with company partners and various departments of company. Address escalated customer issues and coordinate with relevant departments to resolve complex problems.

Maintain Customer Records: Accurately record customer interactions, transactions, comments, and complaints in the CRM system.
Stay Update: Stay informed about company products, services, policies, and procedures to provide accurate information to customers

Up sell and Cross Sell: Identify opportunities to up sell or cross-sell products and services to meet customer needs and increase sales revenue
Collaborate: Collaborate with multiple departments to develop and execute strategies that drive tangible outcomes for our business. Work closely with other customer support team members, as well as sales, marketing, and product development teams to ensure a seamless customer experience
Provide Feedback: Gather customer feedback and suggestions to improve products, services, and customer experience

IESC Edutech (I) Pvt. Ltd. is engaged in providing solutions and services to educational institutions and entrepreneurs. The objective of IESC is to empower educational institutions by providing tailored solutions and services under one umbrella such as loans for infrastructure development of institutes, loans to meet the needs of teachers, School Bus loan and academic and management solutions.

IESC supports aspiring students to actualize their dreams of higher education by providing customized educational loans.
IESC provides consultancy services to schools with a specialized focus and in depth understanding of the schools’ needs to help them become a top school in their community.
IESC also assists entrepreneurs in setting up a new School.