KPM Engineering Sol. Pvt. Ltd jobs - Customer Support Partner

• Manage large amounts of calls for discussions on electrical testing equipment with customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers during commissioning and trainings 

Required skills:

• Good Electrical Knowledge ( substations , powerplants etc.)
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality