KPM Engineering Sol. Pvt. Ltd jobs - Customer Support Partner

Customer Support Partner

KPM Engineering Sol. Pvt. Ltd
experience Fresher
salary Salary not disclosed
qualification
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Job is expired
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

  • Manage large amounts of calls for discussions on electrical testing equipment with customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers during commissioning and trainings 

 

Required skills:

  • Good Electrical Knowledge ( substations , powerplants etc.)
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Role 
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment Type Full Time
Job Id 1674380
Locality Address Sector 50, Gurgaon
State Haryana, Haryana, Uttarakhand
Country India

About Company

In KPM , we are committed to provide our customers precise equipment for right T & M application & then act as a first point of contact for every support related to the product . When required , our T&M division & consultancy division handshakes to provide value addition services like result interpretation & root cause analysis for DUT (device under test ) failure.
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