ADDA - 3Five8 Technologies Private Limited jobs - Customer Support Product

Customer Support Product

ADDA - 3Five8 Technologies Private Limited
experience Fresher
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 2
Openings: 2

Job Description


About the internship
Selected intern's day-to-day responsibilities include:

1. Solve issues encountered by customers engaged in implementing and using ADDA products
2. Create a support ticket for each newly reported customer issue, subsequently ensuring that the content and status of each ticket is kept current
3. Provide resolution via tickets
4. Obtain and record all information needed to replicate issues encountered by customers within their working environment
5. Maintain oversight over the status of open tickets whilst ensuring that an appropriate level of communication is maintained with affected customers
6. Contribute to continuous improvement within the customer support function using retrospective to enhance best practices, and proactively sharing this knowledge with others
7. Provide guidance, coaching, and support as needed to other staff who may engage in technical support activities from time to time
8. Use profiling tools to perform initial analysis of product performance issues before involving more senior support personnel or the development team
9. Write internal and external knowledge base articles to share tips and best practices with team members and customers
10. Contribute to the technical analysis and recommendations in response to customer escalations that are addressed to or come to the attention of the ADDA team
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 10th Feb'21 and 17th Mar'21

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Must have demonstrated ability to work on chat-based softwares and handling chat support

2. Must have root cause analysis and troubleshooting skills

Number of openings
2


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id536947
Job Category Tech Support
StateKarnataka
Country India

About Company

ADDA - 3Five8 Technologies Private Limited

ADDA is the most comprehensive SaaS product for residential communities, globally. With 2 products- ADDA ERP & ADDA security, across 3 mobile apps and a robust portal, ADDA is used by 5,00,000+ households, 7,00,000+ HNI users across 90 cities in 3 countries, and processes annual transactions worth INR 3,000 crore. ADDA (3Five8 Technologies Private Limited) provides every tool needed for the smooth and efficient running of any residential community. Our products provide private social networking for residents, convenient facility management, billing, and accounting, a security management platform for property managers, managing body/committee among much more. ADDA ERP & GateKeeper are used by 18,500+ residential complexes globally.
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