Trimming Shop Outsourcing Services jobs - Customer Support Representative

Looking For:
An Experienced Customer Support Representative To Join Our Team In The E-Commerce Office. This Position Will Involve Providing Excellent Customer Service To A Variety Of Customer Queries For eBay, Amazon, Etsy, And Our Website Customers, Which Includes The Stock Availability, Delivery Information, And Order Discrepancies Predominantly By Email Using Xsellco/Edesk.

Roles & Responsibilities:
• Provide Knowledgeable Answers To Customer Phone And E-Mail Inquiries Regarding Products And Brand• Assist Clients On Order-On-Line• Deal With Orders In The Back Office And Liaise With Logistics• Follow-Up On Orders And Liaise With Customers, Retail, Repair Services, Buyers, Etc.• Follow-Up On All Customer Requests To Ensure The Brand Provides The Highest Level Of Customer Service In The Industry• Manage Ongoing Customer Relationships Utilizing Our CRM Tools• Develop Collaborative, Positive Working Relationships With Staff At Our Traditional Boutiques• Assist Customers With After-Sales Service Issues

Experience: Fresher / 1 Year