*SHOULD BE FLEXIBLE WITH NIGHT SHIFT.
Experience as a Customer Support Representative
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Respond to customer queries in a timely and accurate way
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.