Customer Support Representative jobs in Hyderabad at Stryde

Process : International Semi Voice Process

Qualification : UG / Graduate
Package : For freshers - Upto 3LPA+ incentives + other allowances Experience - Upto 3.5LPA + incentives + other allowances
Cab: 2way cab
Work location : Gachibowli
ROI: 1.HR 2. Amcat 3.OPS
5 days working /2 rotational week offs/Flexible with rotational shifts or night shifts
Work from office & immediate joiners

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Stryde® believes in the motto “let our services speak for ourselves “. Stryde is committed to provide a fully integrated approach to the management of people. We also believe in ethical practices and wish to work with such organizations that are ethical, professional and believe in human values.

Stryde Consulting, an emerging leader in the HR Services domain, is promoted by Young professionals with years of industry experience with some of the top organizations in India. Incorporated in Hyderabad in the year 2005, Stryde aims to grow fast to become one of the top consulting firms in India, dealing with only the reputed and professional clients across industries, in India, Middle East and the US.

“We do the legwork for you – and you get the talent that fits.”

Our professional approach has resulted in rapid growth. In fact we are growing in multiples in the recent past with client acquisition that is among the very best in the industry. Our client list includes top names from the following domains that we are currently focusing on: IT, Telecom, Analytics, ITES, FMCG and Retail, BFSI, Engineering, Manufacturing, etc.

Within 3 years of our inception, we have grown to a team strength of 45+ Consultants at Hyderabad, most of them being professionals (MBAs, Engineers and IT professionals) with specific industry experience, in functions such as HR, Technical (IT and non – IT) and Sales & Marketing. That helps to understand our client requirements better and provide solution accordingly we would provide you with a full range of innovative solutions to your staffing dilemmas, while enabling you to spend your time operating the business.

We like to work closely with our clients and are very deliberate in matching skills, career goals and positions. Our teams are extensions of our client teams and are the brand ambassadors for them. At the same time, they are also key advocates of the candidates that Stryde engages with and we provide them appropriate guidance and counseling in a timely manner. We work within a demanding environment which enables individuals to realize their full potential and where each individual’s contributions are recognized and rewarded.