Yumzy -The Food Delivery App jobs - Customer Support Representative

Customer Support Representative

Yumzy -The Food Delivery App
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Ideally, the Customer Success team will be the front line force of our company and should be able to give top-notch service to each and every customer and vendor.

Ideal roles and responsibilities include: 

  • Handling incoming chats and queries of customers.
  • Handling inbound and outbound phone calls to customers and vendors.
  • Coordinating with delivery riders for the successful completion of orders.
  • Handling emails and tickets to ensure customer resolution provided.
  • Multi-tasking is a must.
  • Outbound calling to vendors and outlets for additional information.
  • Must be willing to work in rotational shifts.
  • Weekend Offs is not compulsory. As per shift you may have to work Saturday/Sundays.
  • Proficiency in - English, Hindi.
  • Preferred Languages - Telugu, Tamil, Kannada.

A typical day for a Customer Support team member would be mixed with handling calls, chats, emails, and all at the same time always ready to push ideas and innovation towards the process.

  • Handling orders - Calling RP to accept order or update order details. 
  • Handling incoming chats for order related queries. 
  • Calling Riders for assistance in delivery. 
  • Inbound and Outbound calling to RP and/or Customers for order related queries.

Added responsibilities may include:

  • Handling emails/tickets for escalation queries. 
  • Making outbound calls (average 30-50 per day) to customers and taking feedback on Yumzy. 

Experience Level:

Please apply only if you fit within the range of 0-5 years of Customer Support Experience.


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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Yumzy -The Food Delivery App
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