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0 to 3 Years 
Salary not disclosed Senior Customer Service Representative - Medical Device Helpdesk Support
Position Details:
· Work Location – C-2, Sector 59, Noida
· Saturday to Wednesday (5 Days)
· 6 AM to 3 PM IST (Early Morning Shift)
· Approx. 24 months contract
Education (Required)
· Bachelor's Degree in any field.
· Nursing/Pharma/Biotech/related domains are preferred.
Experience:
· Minimum of 4-6 years (Customer Service in BPO environment)
· Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO
· Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment
Responsibilities:
· Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.
· Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:
§ Customer/Caller Details
§ Issues Faced
§ Solution/Steps/Procedures performed on the devices to solve the issue.
§ Escalation Notes for supervisor in case query was not resolved.
· Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.
· Perform customer/patient satisfaction surveys to obtain feedback for improvement.
Qualities
· Excellent communication skills and command over English Language
· Customer Service Orientation
· Punctuality and ability to complete tasks as per deadlines.
· Timeliness – reporting to workplace as per reporting instructions
About the Company:
US Tech Solutions is a new age leading talent and technology solutions firm. Our current global revenues are in the range of $150 Million. Our staffing solutions include multiple labor categories like IT, Scientific, Clinical, Engineering, Finance, Pharma and Professional & Admin. We have existing relationships and accounts with all the large MSP’s in the market. We are currently in the top 10% of the suppliers in over 80% of the programs that we participate in. US Tech was awarded as supplier of the year for 2012 by Volt MSP and Supplier of the year by Kelly MSP for 2013.
Fresher 
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