Customer Support Representative (Remote) jobs in Hyderabad at GlobalSign.in

Job Information

Industry IT Services Work Experience 1-3 years City Nampally State/Province Telangana Zip/Postal Code 500001

Job Description

Customer Support Representative

GEVME is a culmination of nearly 10 years of experience in helping Event Organisers with their technology needs. Focusing on event data management as the core, we power the end-to-end management of events through our various software capabilities, ranging from email marketing, online registration and ticketing, to on-site check-in. GEVME is already powering events such as Fintech Festival Singapore, IE Singapore Events, Forbes Global CEO Conference , Starbucks Coffee Singapore, Singapore International Water Week and World Cities Summit to name a few.

We are on the lookout for a Customer Success Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events.

You Should

Possess a can-do attitude who loves to interact with clients both face-to-face as well as online.
You should have a general understand of the online space, including Software-as-a-Service (SaaS)
Love to read up on anything online, be it social media, technological trends or the latest marketing techniques

Responsibilities

Technical Issues Troubleshooting and Tracking - 35%

Strengthen client relationship by being the go-to-person for client challenges relating to the platform
Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status

Customer Onboarding - 30%

Train and guide customers with the on-boarding process on GEVME
Also act as the "Voice of the Customer" by providing feedback to the development team on customer pain points

External - Internal Stakeholders Relationship Management - 15%

Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
Remain positive in challenging scenarios and inspire internal partners to do great work

Ad-hoc Project Coordination - 15%

Assist Professional Service Team with ongoing customer deliverables if assigned
Act as Coordinator for long-term DIY users for specific ad-hoc requirements

Knowledge Base & Product update - 5%

Update the Support Portal with articles that will help with the client on-boarding process
Post periodic best practices articles on GEVME blog to help provide useful tips to our clients and users

Requirements

Diploma/ Degree in IT or equivalent computer sciences
Strong communication skills, who excel in managing clients face-to-face or online
HTML / CSS / JS knowledge
Highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
Excellent interpersonal skills with positive outlook
Experience with any other event management tools a big plus