We are currently seeking a friendly and highly skilled Software Support Executive to provide enterprise-level support to our vast international customer base He must be able to provide support via phone, web, email, chat, and other channels as needed Excellence in customer service skills is a must We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution
Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented He must be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
Roles And Responsibilities
Guide Customers with technical integrations between different software platforms
Help Customers to create assessments with different technologies like Java, Net, Python, Ruby, Scala, Microsoft, Azure, AWS
Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
Great written communication skills needed to prepare accurate, clear, and timely reports
Commitment to documenting knowledge in the form of knowledge base tech notes and articles
Qualification
BE degree in Information Technology, Computer Science, or similar
Significant work experience in technical support, IT support, or as a technical engineer
Aptitude for problem-solving
Excellent client-facing/customer service skills
Excellent written and verbal communication skills
Ability to focus and follow-through to the resolution of issues
Ability to diffuse tension and work the issue at hand
