Client Of HR Tech jobs - Customer Support Service

Customer Support Service

Client Of HR Tech
experience Fresher
salary 20,000 - 40,000 Per Month
qualification
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Posted: 9 Months ago
Views: 0
Applications: 0
Openings: 1

Job Description



Customer Support Service

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
Skills :

  • Good communication skills.

  • IT industry knowledge.

  • Excellent knowledge of Excel

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1042612
Locality Address Electronic City
StateKarnataka
Country India

About Company

Client Of HR Tech
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