Job Description:
We are seeking an enthusiastic and motivated individual to join our customer support team as a Customer Support Specialist. The successful candidate will be responsible for providing technical support and ad-hoc training to customers who use our company's product, replying to inbound queries, and ensuring customer satisfaction and retention.
Qualifications:
Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
50% cutoff – 10th, 12th and Graduation.
No backlogs and Gap years during education
Must be fluent in English and Hindi
Expectations of successful candidates:
- A willingness to learn about the company's products and their capabilities.
- Ability to establish customer relationships that increase retention and loyalty, ultimately boosting customer lifetime value and reducing churn.
- Strong technical skills and the ability to simplify complex concepts for customers.
- Exceptional interpersonal and relationship-building abilities.
- Knowledge of other regional languages is an advantage, particularly if the company operates within the country.
Responsibilities:
- Offer technical assistance and on-demand training to customers using the company's products, responding to incoming inquiries.
- Ensure customer satisfaction by educating them on the functional capabilities and potential upgrades of the product.
- Contribute to the development and enhancement of the product by collecting feedback to identify common issues and bringing them to the attention of the product manager.
- Maintain high service standards, going above and beyond to ensure customer satisfaction and retention.