OnJuno jobs - Customer Support Specialist

Banking today is a painful experience riddled with anxiety. We believe that managing money should not be an uphill battle, but a simple and autonomous experience that makes financial freedom accessible to all.

OnJuno is a cross-border digital banking platform for the US that provides people with an easy way to manage and grow their idle money. We make banking simple, yet beautiful. You will work with us to create banking experiences that will touch millions of people. We are backed by Sequoia Surge, Polychain, and industry-leading executives

We are looking for a Customer Support Specialist to assist our members with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media/Slack and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product and Marketing teams

Requirements

• Excellent written and verbal communication skills
• Excellent problem solving skills
• Patience when handling tough cases
• Experience as a Customer Support Specialist or similar CS role is a plus
• Experience using help desk software and remote support tools is a plus

Benefits

• Comprehensive healthcare benefits
• 21 days of paid leaves i.e Vacation, Casual offs.
• Yearly Gym and Health Club memberships of your choice
• Paid time off to take part at conferences and industry events
• Latest Hardware/Machine to help you provide the best customer support
• Learning Budgets - We love to support our employees’ efforts to learn, grow, and improve
• Monthly Data Pack Allowances
• Workspace Budget - Setup a flexible and comfortable space at home