Banking today is a painful experience riddled with anxiety We believe that managing money should not be an uphill battle, but a simple and autonomous experience that makes financial freedom accessible to all
OnJuno is a cross-border digital banking platform for the US that provides people with an easy way to manage and grow their idle money We make banking simple, yet beautiful You will work with us to create banking experiences that will touch millions of people We are backed by Sequoia Surge, Polychain, and industry-leading executives
We are looking for a Customer Support Specialist to assist our members with technical problems when using our products and services Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust
Responsibilities
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media/Slack and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product and Marketing teams
Requirements
Excellent written and verbal communication skills
Excellent problem solving skills
Patience when handling tough cases
Experience as a Customer Support Specialist or similar CS role is a plus
Experience using help desk software and remote support tools is a plus
Benefits
Comprehensive healthcare benefits
21 days of paid leaves ie Vacation, Casual offs
Yearly Gym and Health Club memberships of your choice
Paid time off to take part at conferences and industry events
Latest Hardware/Machine to help you provide the best customer support
Learning Budgets - We love to support our employees’ efforts to learn, grow, and improve
Monthly Data Pack Allowances
Workspace Budget - Setup a flexible and comfortable space at home
