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Customer Support Specialist

TeamViewer
Experience : 0 to 3 Years
Location : Delhi
Posted on 15 Oct 20
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Job DescriptionLast Date 14 Dec 20
Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 22 billion devices around the world The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally

Job Description

  • Support our existing Indian customers with their technical and accounting issues over the phone and via ticket system
  • Manage workload via the ticketing system
  • Be the first line in our customer support experience
  • Show our software solutions to customers that will solve their individual IT challenges
  • Work closely with all members of the Customer Support team in Mumbai and APAC HQ in Adelaide to deliver a best-in-class experience for our existing and potential customers
  • Work with our sales and second level team to provide solutions to our customers

Qualifications

  • Qualifications in the field of IT or other relevant vocational education such as commercial or technical training or relevant experience
  • Fluency in English and Hindi is mandatory, other APAC languages are a plus
  • Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
  • First experience in customer support via phone and ticket systems
  • Determination, enthusiasm and willingness to learn
  • Working independently is just as important to you as team spirit
  • Strong communication skills and passion for working with people
  • Ability to communicate to our customers in a busy environment
  • Ability to pick up new software and processes quickly
  • Teamplayer who enjoys being part of a great team environment
  • Ability to travel when needed, some international travel may be required (when permitted)

Additional Information

  • Make a significant contribution to the turnover of our company! TeamViewer is used in space What else can we achieve with your help?
  • 'If I were CEO, I would' Say what you're thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don't wear ties In our relaxed office atmosphere, you can wear whatever you want and relax in on of our many lounge areas
  • Of course, we offer you perks like free fruit, drinks and a variety of health and well being activities
  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Customer Support Specialist
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
TeamViewer
Apply now
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