Customer Support Telecaller jobs in DelhiGurgaonNoida at EduBridge Learning Private Limited

Job Roles and Responsibilities

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

EduBridge is India's leading Workforce Development Platform that helps learners in building careers with leading corporates through training & other career building services.

EduBridge is an Integrated Workforce Development Organization started by IIM alumni & professors in October 2009, EduBridge impacts the entire Career Development life cycle of the unemployed youth of the country. We help the unemployed youth to understand their strengths, build tomorrow’s skills needed by recruiters and secure employment with them, thereby building sustainable careers for our beneficiaries.

With more than a decade of experience, we have trained over 150,000 youth and placed around 100,000 learners in more than 300 companies across the country. We have an offline presence across 18 states, extensive local networks & ecosystems, tried and tested tech architecture and strong relationships with recruiters, corporate and the youth; we have grown our online business as an Integrated Workforce Development Platform for the youth‘s journey from a learner to a productive member of the workforce.

EduBridge has a diversified business model with revenue coming from Learning Solutions, Career Solutions and Talent Solutions. Headquartered in Mumbai, EduBridge has offices across India and a strong team of over 500 employees.