1. Answering calls and resolving queries about product, services or company.

2. Interact with clients through telephonic conversation.

3.Offer clients information about products or services

3. Receiving queries of customers on IVR and telephone system and coordinating with them to close the deal and to give a proper resolution for their queries along with providing them proper quotations.

4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.

5. Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.

6. Keeps up quality service by adhering to organization guidelines.

7. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.

8. Responding to inquiries concerning things or the organization

9. Posing questions to comprehend client necessities and close sales

10. Considering the details of each offering and staying side by the side of updates to these contributions.

11. Acquiring and updating an individual's contact details.

12. Calling active or old customers to encourage for availing the services

Requirements
· Proven experience as a tele-calling representative or customer relationship executive specially in inbound category.

· High school diploma; B.sc/BA will be added advantage.

· Excellent knowledge of the English language

· Good knowledge of computer programs like (CRM software) and other telephone systems

· Ability to switch communication styles

Lappy Maker is an independent service provider with a network of premium repair centres offering quality repair services at the convenience of Laptop users.

We bridge the gap between authorised (but expensive) service centres and cheap (but unorganised) local repair shops by providing high-quality spares and trained technicians.

Along with offering a free doorstep pick and drop facility in Delhi NCR, we also provide the highest de-standard warranty to ensure that the entire service experience remains smooth and hassle-free.