Customer Support Tellecaller

A2tech
Experience : 1 to 3 Years
Education : BA
Location : Mumbai
Per Month: Rs. 10,000 - Rs. 16,000
Job Role : BPO / Customer care (Voice , Customer care/support)
Posted on 09 Oct 19
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Job DescriptionLast Date 09 Nov 19
  • Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, emphatic, and professional manner.
  • Manage and take ownership of the resolution process for all customer related issue.
  • Identify and highlight any concern affecting the brand.
  • Generating sales leads if any that develop into new customers.
  • Identify and assess customers needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
Job Type : Full Time
Interview Type : Face to Face Interview
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