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Customer Support Voice

SmarterBiz
Experience : 0.5 to 3 Years
Location : Delhi(Alaknanda , Anand Vihar , Ashok Vihar, Aurobindo Marg , Central Delhi ), Gurgaon, Mumbai
Posted on 28 Jun 20
Job is expired
Job DescriptionLast Date 27 Aug 20

Dear Candidates,

We are looking for candidates who would like to work as Consultant/ Contract Hire - 100 % Work From Home & Flexible Working Hours Opportunity

We are hiring a Customer Support Representative for the E-commerce Giant working for Smarter Biz

Language - Proficiency in English & Hindi Mandatory

The candidate will have to manage customer queries and complaints You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

 

Responsibilities include:

·         Maintaining a positive, empathetic and professional attitude toward customers at all times

·         Responding promptly to customer inquiries

·         Communicating with customers through various channels

·         Acknowledging and resolving customer complaints

·         Knowing our products inside and out so that you can answer questions

·         Processing orders, forms, applications, and requests

·         Keeping records of customer interactions, transactions, comments and complaints

·         Communicating and coordinating with colleagues as necessary

·         Providing feedback on the efficiency of the customer service process

·         Ensure customer satisfaction and provide professional customer support

 

Requirement-Mandatory

·         Candidate should have laptop + android mobile phone version 81 and above

·         High Speed - WiFi - Internet Connection

·          

Important Points

·         Earning Capacity - Starts from 15k to 20 k, depends upon the process guidelines Will be explained in detail to the Level 2/3 selected candidates who will be attending the final round with the client

·         Virtual training - maximum 3 Weeks

·         Average 5 to 6 hours of process training-Virtual

·    

Required Candidate profile

·         General education degree or equivalent

·         Candidates with experience in Customer Support will have added advantage

·         Ability to stay calm when customers are stressed or upset

·         Comfortable using computers

·         Experience/ Fresher candidates can apply

·         Excellent interpersonal and written and oral communication skills ( English and Hindi )

·         Should have knowledge of computer skills

·        Login Hours - Minimum 6 hours to be logged in a day and maximum will be discussed in detail

Share your CV 

Job Type : Part Time
Interview Type : Telephonic Interview
Company Description
SmarterBiz
Job is expired
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