• Answer phone/Chat/Email to respond to customer inquiries regarding the products & any technical troubleshooting with regard to the product for PC, MAC & Mobile.
• Assist customers with installation / uninstallation products
• Assist customers with product configuration, error messages & / or common issues
• Project a professional company image through phone & email chat interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc.)
• Transfer customer calls to appropriate department if required
• Escalate the call to the next level if required

• Respond to customer complaints and develop solutions

• Record details of customer interactions, transactions, inquiries, and other information