Customer Support Voice jobs in Pune at Typhoon Communication Pvt Ltd

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets Minimum Requirement:

• Good Communication Skills

• Good Problem-solving skills over the call

•Freshers with Good Communication skill.

Qualifications

12th to graduates.

Job Type: Full-time

Salary: ₹10,000.00 to ₹18,000.00 /month

Typhoon Communication Pvt Ltd in response to ever increasing need of High quality business with minimum cost formed a Managed IT Services & Internet Service division in the year 2017 at Pune, Maharashtra. The state of the art infrastructure selected is both scalable and flexible providing for small to corporate sized enterprises. It has a distinct location advantage being in the heart of the India's financial capital, Mumbai. We bring to the world a whole new class of services and a unique approach to customer satisfaction. We serve to the world and an extensive portfolio of services in the most professional manner and also adhering to the industry standards. We share our knowledge of offshore development, our deep project management experiences, processes and methodology and wide network of personnel sources to ensure an outsourcing strategy that works for our clients. With strong plans of investing in people and technology, our strategy revolves around an inexorable commitment to provide superior services using world-class technology. The aim is to build a culture, based on our values of integrity and trust; supported by action with results.

TCPL is holding the licenses from Department of telecommunication (DOT) & infrastructure

TCPL provides High Speed Internet Services, IT Technical, Help Desk, Service Desk, Server Management, Network Management, Data Centre Management. Based on our rich domain understanding and vast experience, we provide following solutions among others to corporations of any size across the globe.