Black And White Business Solutions Pvt Ltd jobs - Customer Support / Voice Process

Shifts - UK-shift / US-shift / Rotational-shift 

Location: Bangalore 

Salary : 4L PA 


Process - Technical Voice / Chat Process/ Email Support / International bpo chat process / voice process 


Job Responsibility 

Comprehend and process all email and chat correspondences from customers in a timely manner 
Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat 
Complete all customer care follow-ups in a timely fashion 
Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service 
Provide alternatives & Superior customer experience on emails and chat Ability to take quick decisions and respond to customer inquiries in an appropriate manner Be nimble and flexible to serve in multi-channel environment as per business requirement 



Eligibility : 

(0-5) years of experience with good Communication skills and fluency in English. 


Should be good in typing 


BE / Btech/ BCA / Bcom / BBA/ Bsc / BA 


Any under-graduate / Graduate can appear for interview. 


Terms and Conditions: 

Documents to carry with you: 

Please carry soft copies of the below documents on a USB drive (ensure education docs scanned have all borders visible). 

1. Current company's offer or appraisal letter (whichever is the latest) 
2. Experience Letters from two most recent employers. 
3. Last three months pay slips (with passwords, if any) 
4. Updated Resume 
5. A Govt. ID proof 
6. Copy of your highest education mark sheets (All years/ semesters) 
7. Copy of your highest education (Degree Certificate / Convocation Certificate). 
8. Request you to carry an updated resume (2 hard copy) along with you.