Salesken jobs - Customer Technical Support

Customer Technical Support

Salesken
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

About the internship
Selected intern's day-to-day responsibilities include:

1. Troubleshooting any issues related to our platform
2. Diagnosing and troubleshooting technical issues, including account setup and network issues
3. Providing L1 and L2 support
4. Asking customers targeted questions to quickly understand the root of the problem
5. Engage clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue
6. Escalating unresolved issues to appropriate internal teams
7. Providing prompt and accurate feedback to customers
8. Referring to internal database or external resources to provide accurate tech solutions
9. Ensuring all issues are properly logged
10. Prioritizing and managing several open issues at one time
11. Following up with clients to ensure their queries are resolved
12. Preparing accurate and timely reports
Skill(s) required
  • Java
  • SQL
  • Learn these skills on Internshala Trainings
    Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2. can start the internship between 31st Mar'21 and 5th May'21

    3. are available for duration of 3 months

    4. are from Bangalore

    5. have relevant skills and interests

    Perks
  • Certificate
  • Flexible work hours
  • Informal dress code
  • 5 days a week
  • Free snacks & beverages
  • Job offer
  • Additional Information

    The candidates may be required to work from the office for this internship. Good candidates can be given a full-time job opportunity post the internship period, based on their performance.

    Number of openings
    10

    Certificate: Will be provided at the end of the Internship

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    Job Particulars

    Job TypeInternship / Projects
    Hiring Process Face to Face Interview

    About Company

    About Salesken
    Salesken is building a revolutionary AI-based assistant to transform how sales conversations are conducted. The product gives you incredible insights into the last mile of customer-salesperson interactions. Here, you will get to work on the latest tech in AI, including deep neural networks, advanced speech-to-text engines, NLP, machine learning, and cutting-edge UI technologies. The approach we use to this is unique and we are currently the only AI company in the world that is working on this level of sales conversation analysis in such a deep manner. Salesken is led by alumni from IIT and IIMs and backed by Sequoia, the world's top VC. It's a young, vibrant, and strong team where the focus is purely on individuals championing the next level of product innovation and building a world-beating SaaS product out of India in the world.

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    Salesken recruiting Customer Technical Support candidates nearby Bangalore,.Salesken vacancies for Customer Technical Support is recruited through Written-test, Face to Face Interview etc.
    Salesken Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Customer Technical Support position in Salesken. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Salesken recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Salesken and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Salesken and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Salesken and near your city and get a secured career.