Full Potential Solutions jobs - Data Analyst

Data Analyst

Full Potential Solutions
experience 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 1
Applications: 3
Openings: 1

Job Description

Here are some of the exciting initiatives we are working on:
  • Developing a data/metrics platform to integrate and track millions of daily customer interactions/metrics across all our clients
  • Developing standardized AI/ML models to optimize customer engagement and agent performance across all our customers using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)
  • Building web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration)
  • Deploying cutting-edge, tech-enablement services on top of the AWS ecosystem, including microservices and serverless architecture, CI/CD pipelines, event notification services, search services, multi-tenant architecture and lots more
Our team has successfully built and scaled analytics-focused products and services at companies such as Salesforce, Demandware, IBM and Sprint. We have strong backgrounds in computer science, math and engineering from top universities such as Harvard, Yale and IIT. We strongly believe that empowered people are the key to building a great company, and our development process focuses on iteratively improving our products as well as ourselves as individuals and as a team. Our mission as a company is to create an environment where our people THRIVE.
About You
We are looking for a dedicated and mission-oriented Data Analyst on our analytics team who will help our clients leverage data to optimize their performance and results. You will work closely with the Director of Analytics and the rest of the analytics/data science team to analyze and understand customer needs, propose and recommend solutions with input from the team, and oversee execution to bring the best solutions to life. Creative problem-solving skills, strong quantitative/technical background, proactive collaboration with customers and teammates, data-driven mindset, passion for innovation through technology, and ability to iterate quickly and deliver value in our fast-paced, agile environment are keys for success in this role. Most importantly, you must exhibit our core values: integrity, excellence, accountability and grace.
You Will
  • Play a meaningful role in helping our clients succeed by leveraging their data to make smarter decisions
  • Work closely with clients and business stakeholders to understand use cases, objectives and KPIs they want to track/optimize using data and analytics
  • Work closely with analytics, data science, and engineering teams to define and develop comprehensive solutions across reporting, BI, advanced analytics, statistical and AI/ML models
  • Play multiple roles across solutions architect (define specs),developer (implement core parts of new solutions)
  • Spec end to end solutions across data integration/pipeline, database/data warehouse architecture, data engineering, data analytics and data science. Dive deep into technical requirements with engineering team while also determining how best to package and present the data to all business stakeholders for maximum impact
  • Implement core parts of solutions with the best design using technologies such as SQL, Python, APIs/ETLs, RDS and Redshift on AWS, and data visualization tools such as Tableau and Periscope Data
  • Work closely with engineering team to develop proprietary tools, products and services that can help deploy our analytics solutions at scale across hundreds of customers
  • Help streamline and improve operational processes to increase efficiency and productivity
  • Learn and apply new technologies continuously. Evaluate, recommend and implement the best technologies and tools that fit our needs
  • Find yourself incessantly saying: signal and the noise, causation vs. correlation, optimization
  • Have a lot of fun…it's unavoidable
  • Work directly with and learn from the business, product, analytics and engineering leaders across the organization
  • Exhibit our core values: integrity, excellence, accountability and grace
Your Experience And Skills
  • 5+ years experience with data analytics, BI, reporting, data science, or equivalent field;
  • Bachelors degree in a technical/quantitative subject such as mathematics, computer science, economics, etc.
  • Strong math/statistics background
  • Highly proficient with PL/SQL
  • Experienced with BI/analytics tools like Tableau, Looker, Periscope Data/Sisense, and Excel
  • Familiarity with databases (SQL, MySQL, Postgres) and data warehouses (AWS Redshift, Snowflake)
  • Experience with cloud services (AWS, Azure, Google Cloud)
  • Great communication skills to coordinate across business stakeholders and technical teams
  • Experience with and excitement for working on fast-paced, agile teams with startup DNA
  • Self-motivated, curious, and quick/continuous learner with a passion for innovation in data analytics/science

Job Particulars

Who can applyExperienced (4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id369180
StateTamil Nadu
Country India

About Company

About Us
By combining our deep domain expertise with cutting-edge technology, Full Potential Solutions (FPS) is a global, US-based company that helps contact centers around the world better engage with their customers. Our offices are in Boston, MA, Kansas City, MO, Chennai, India and Manila, Philippines. We are building cloud-based analytics products and services to enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and to optimize agent performance.
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