Morpheus Human Consulting Pvt Ltd jobs - Data Center Operator - L1 - Ticketing System

Data Center Operator - L1 - Ticketing System

Morpheus Human Consulting Pvt Ltd
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 8
Applications: 6
Openings: 1

Job Description

Responsibilities

We are present in 5 countries) requires a DCO L1 and the responsibilities include

A Leading Systems and Technology Solutions Company (In India we have 100+ offices with 2400+ engineers.

Job Title : DCO L1 - IT Industry - Mumbai

Job Responsibilities
  • 24/7 Monitoring Of Alert Incidents through the monitoring tools.
  • Ensure the Monitoring Tool threshold and alert are in sync with device actual resource consumption.
  • Monitor the Ticketing System until the closure.
  • Monitor the ticket SLA.
  • Providing proactive response, based on the severity of the issue.
  • Be the L1 point of contact for any DC Infra related technical issues.
  • Provide Level 1 technical support through standard KB/SOP.
  • Technical escalation to L2/OEM Team.
  • Perform L1 Backup Monitoring and Troubleshoot based on SOP/KB.
  • Proper storage and handling of backup media.
  • Support Asset Management
  • Maintain checklist for SOD & EOD
  • Vendor/OEM Coordination
  • Flash MIS & Monitoring Tool Reports from predefined reports configured in the tool.
Key Skills: Industry - IT
Gender: Open
Job Location: Mumbai (Malad)
Working Days: 5 days (9:30 am to 6 pm)
Qualification: IT Graduate
Notice Period: Immediate to 30 days
Relocation candidates: Yes

Job Particulars

EducationBE/B.Tech
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id392243
Job Category IT/Software
StateMaharashtra
Country India

About Company

Morpheus Human Consulting Pvt Ltd
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