Data Specialist- Clipsal/PDL jobs in Gurgaon at Schneider Electric

Purpose of the position

The role is necessary for Supporting the PIM/EDMS data within the framework of End to End Service with focus on Efficiency, Availability, Usability and Adoption to Business Stakeholders. In addition, the Support operator help fulfilling KPI reporting on global CS&Q objectives.

Key Responsibilities

PIM/EDMS Data (Product Information Management with STEP & BSL)

Support the PIM Solutions at a Process stand point on Run Operations
Open & consider assigned new tickets coming from Support tool (2929IT)
Analyse opened tickets from Support tool and define the resolution strategy
Find and apply a technical solution or reroute to the appropriate team (L2 Data, L3, Platform team…)
Manage and Follow up the ticket (providing regular updates to requestor till the end of the ticket) managing permanent contact with L2 Data, L3 or Platform team)
Ensure completion of open tickets of PIM within SLA.
Prepare documentation and support procedures for users and team.
Get informed with product owner team about all PIM process with new releases.
Verify permanent up-to-date knowledge related PIM release & deliverables.
Ensure SLA and SSA for PIM Ticketing with team and Third Party.
Maintain permanent relation with Country, BUs Offers, and any offer manager
Propose and implement any improvement in methodology, process and management to increase program efficiency, including Process Automation, provide training and communication
Take immediate actions on issues resolution or route to the appropriate team
Organize any trainings, workshops and communication to push Data, as a key topic for the company
Report on the PIM solutions all KPI related Availability & Support RUN operations.
Extract from tracking system all data to create dashboard report
Propose improvements and action plan related dashboard result for continuous improvements
Support ODME/PIM Champions/Assets Community and their Issues
Support NoE Manager and Community by participating to NoE meeting for Adoption Levels of the PIM System, presenting new features)
Process
Challenge Platform team on necessary Support documents or documents updates
Get regular training about One Offer Platform framework
Deployment support / Data migration for new BU / Brands
Synchro permanently with L2 Solution team

Essential Qualification & Skills

BTech in Electrical Engineering with 3-4 year or Diploma with 7-8 years working preferably in Service or Support domain.
Development on any programming language and deployment in an enterprise.

Java, XML, HTML, JavaScript, Webservices/API

MS Office suite tools.
Exposure in Support & Services activities
Master the technical analysis in complex situation and applications framework.
Excellent Communication Skills in writing, spoken and Presentation.
Ability in reporting, creating and updating dashboard

Desirable Skills

Experience in Ticketing/Tracking tools (Jira/Remedy,.)
Knowledge or Experience in Product Management in Schneider Electric, Product Lifecycle, Offer Marketing
Database query language (SQL)
Oracle environment
Experience in STIBO systems will be a PLUS.
Willingness to work in IPO Offer Information which provides Marketing Information of our products on the Web.
Experience in Quality Testing and Assurance.

Abbreviations & acronyms

DAL Data Access Layer new middleware dedicated to exports

E2E End to end Service team organizing Support L2 in RUN Phase

IPO Information, Process & Organisation, now Schneider Digital, IT organization of Schneider Electric

KPI Key Performance Indicator

NoE Network of Excellence

ODME Offer Data Management Expert. Role in STEP equivalent to Data Administrator

OPS Offer Presentation System – Current PIM system application

PIM Product Information Management, system allowing to manage Data related Product Offers (OPS & STEP are PIM systems)

SLA Service Level Agreement

STEP Software from Stibo System company supporting the new PIM

Primary Location

IN-Haryana-Gurgaon

Schedule

Full-time