Cyence is looking for a motivated customer support analyst to help support our data science team and our growing business of financial services customers. You are a self-starter interested in growing your career and learning valuable technical skills in a fast-paced startup environment.
Roles & Responsibility
Support ongoing customer requests to use our application, do business research, triage internal data, and put together customer portfolios.
Work with engineering teams to ensure timely completion of customer deliverables and manage expectations with customers.
Do deep dive analysis of data and ensure data quality.
Continuously working on automating the process.
Help triage a variety of customer-related issues and coordinate with the right R&D teams to respond / resolve.
Work in a quick environment in which organization and accuracy are key.
A degree in a technical or business-related field; background in statistics, math, engineering or computer science preferred
Extensive experience and demonstrated proficiency with Microsoft Excel
Ability to research and analyze web content
Ability to validate data at scale with both efficiency and attention to detail
Ability to understand and visualize data relationships
Good communication & interpersonal skills
Comfortable working in a fast-paced startup environment working with cross-functional and cross-geographical teams
Willingness and curiosity to learn new technologies and adapt to changing requirements
Experience with SQL and/or strong interest in learning SQL
Experience with business intelligence/reporting tools such as Tableau
Experience with python/R
Cyence is an analytics platform that quantifies the financial impact of cyber risk. Our first market is the insurance industry, where we help our clients understand, assess and manage risks associated with a wide range of cybersecurity events in a data-informed way. Cyence is now a product family within Guidewire Software, but we have retained our startup culture of collaboration.
We are Guidewire Software, and we're perhaps the best company to work for that you've never heard of. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees, and positioned as a market leader by industry experts like Gartner.
We serve the second-largest financial services industry in the world (after banking),worth $2 trillion USD. We build the core applications that companies use to sell insurance policies, settle claims, and bill their customers. We also have a portfolio of products serving the innovative needs of our customers in areas such as data management, digital online portals, and predictive analytics.
We serve customers all over the world, helping them handle billions of dollars of business. This is a lucrative and under served market, and we have grown rapidly through a combination of quality products, excellent service, innovative technology, and a passionate belief in our core values of rationality, collegiality & integrity.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
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