Cyence is looking for a motivated customersupport analyst to help support our data science team and ourgrowing business of financial services customers. You are aself-starter interested in growing your career and learningvaluable technical skills in a fast-paced startupenvironment.
Roles & Responsibility
Support ongoing customer requests to use ourapplication, do business research, triage internal data, and puttogether customer portfolios.
Work with engineering teams to ensure timelycompletion of customer deliverables and manage expectations withcustomers.
Do deep dive analysis of data and ensure dataquality.
Continuously working on automating theprocess.
Help triage a variety of customer-relatedissues and coordinate with the right R&D teams to respond /resolve.
Work in a quick environment in whichorganization and accuracy are key.
A degree in a technical or business-relatedfield; background in statistics, math, engineering or computerscience preferred
Extensive experience and demonstratedproficiency with Microsoft Excel
Ability to research and analyze webcontent
Ability to validate data at scale with bothefficiency and attention to detail
Ability to understand and visualize datarelationships
Good communication & interpersonalskills
Comfortable working in a fast-paced startupenvironment working with cross-functional and cross-geographicalteams
Willingness and curiosity to learn newtechnologies and adapt to changing requirements
Experience with SQL and/or strong interest inlearning SQL
Experience with businessintelligence/reporting tools such as Tableau
Experience with python/R
Cyence is an analytics platform thatquantifies the financial impact of cyber risk. Our first market isthe insurance industry, where we help our clientsunderstand, assess and manage risks associated with a widerange of cybersecurity events in a data-informed way. Cyence is nowa product family within Guidewire Software, but we haveretained our startup culture of collaboration.
We are Guidewire Software, and we're perhapsthe best company to work for that you've never heard of. We areproud to be voted a “Top 3” employer on Glassdoor by our ownemployees, and positioned as a market leader by industry expertslike Gartner.
We serve the second-largest financialservices industry in the world (after banking),worth $2 trillionUSD. We build the core applications that companies use to sellinsurance policies, settle claims, and bill their customers. Wealso have a portfolio of products serving the innovative needs ofour customers in areas such as data management, digital onlineportals, and predictive analytics.
We serve customers all over the world,helping them handle billions of dollars of business. This is alucrative and under served market, and we have grown rapidlythrough a combination of quality products, excellent service,innovative technology, and a passionate belief in our core valuesof rationality, collegiality & integrity.
Guidewire is the platform P&C insurers trust to engage,innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI todeliver our platform as a cloud service. 380 insurers, includingthe largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enabletheir success. We are proud of our unparalleled implementationtrack record with 700+ successful projects, supported by thelargest R&D team and partner ecosystem in the industry. Ourmarketplace provides hundreds of add-ons that accelerateintegration, localization, and innovation.
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