You will be responsible for contacting customers who have outstanding debts or overdue payments. Your primary objective will be to negotiate payment arrangements, resolve disputes, and collect payments in a professional and respectful manner. You will play a critical role in minimizing bad debt losses while preserving customer relationships and upholding company policies and regulations.

Responsibilities:

Keep track of assigned accounts to identify outstanding debts

Plan course of action to recover outstanding payments

Locate and contact debtors to inquire of their payment status

Negotiate payoff deadlines or payment plans

Handle questions or complaints

Investigate and resolve discrepancies

Create trust relationships with debtors when possible to avoid future issues

Update account status and database regularly

Alert superiors of debtors unwilling or unable to pay when necessary

Comply with requirements when legal action is unavoidable

Neil Debt Collections provides services in Debt Recoveries to various financial institutions and telecom companies with branches located in UAE, Qatar, Europe and India.