Taggd jobs - Defined Benefit Analyst

KPI Management 

•       Communicate effectively with Stakeholders.

•       Consistently provide a quality customer experience to stakeholders.       

•       Continuously seek to identify areas where the service levels could be improved and  communicate to the Senior Administrator/Team Leader.

•       Deal with queries and requests within the set timelines.

•       Recognise and escalate potential problem files. 

•       Seek clarification where errors are made.          

•       Monitor own workflow to ensure service levels are achieved.

•       Prioritise and manage own workload and maintain a rolling schedule of objectives.

•       Accurately process the HR files and contribution request. .         

•       Know and live the firm’s values.

Operations Management/Operational Effectiveness

•       Participate and contribute in team huddles.

•       Proactively support key initiatives that have been delivered to implement change.

•       To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

Relationship management

•       Assist the wider team in more complex / project work when required.

•       Accountable for own development, identifying and raising any learning needs with Administration Coordinator.

•       Understand your role within the team. 

•       Support colleagues for holiday cover and workload peaks. 

•       Update and maintain skills matrix.