Deputy Front Office Manager
Red Fox Hotel, Chandigarh
(Experience Required: 0 - 5 Years)
- The Manager will thereafter be responsible in his/her function for the daily operations of the Front Office department.
- The job responsibilities would include:?
- Evaluates the job performance of each front office employee?
- Maintains working relationships and communicates with all departments?
- Maintains master key control? Verifies that accurate room status information is maintained and properly communicated?
- Make decision that relates to profit and loss?
- Report on a regular basis to the HGM on the performance of the Front Office against budgets, sales and profit projections.
- Analyze variances and monitor the impact of initiatives and corrective actions?
- Responsible for the hiring, training, and direction of new department associates? Ensure the timely completion of performance appraisals?
- Give direction and be responsible for the implementation of plans.
- Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures?
- Operate the department within LTH policies as they are related to the ethical codes, standards of good business practice and local laws and regulations.?
- Resolves guest problems quickly, efficiently, and courteously?
- Works within the allocated budget for the front office?
- Enforces all cash-handling, check-cashing, and credit policies?
- Conducts regular meetings of front office personnel?
- Upholds the hotels commitment to hospitality?
- Prepare performance reports related to front office?
- Maximize room revenue and occupancy by reviewing status daily analyze rate variance, monitor credit report and maintain close observation of daily house count and other reports.?
- Monitor high balance guest and take appropriate action?
- Ensure implementation of all hotel policies and house rules?
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes?
- Prepare revenue and occupancy forecasting.?
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner?
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees?
- Monitor all V.I.P s special guests and requests.?
- Maintain required pars of all front office and stationary supplies?
- Review daily front office work and activity reports generated by Night Audit?
- Review Front office log book and Guest feedback forms on a daily basis.?
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs?
- Perform other duties as requested by management?
- Cross check financial documents (Cash handover, Cash register, Allowance vouchers, Paid out vouchers, IOUs, BTC Register)?
- Ensure Front office Process are followed (Arrival & Departure recons, C-Form, Room discrepancy, Room change slip, room allocations, Arrival list treatment)?
- Checking reports (GSTS, ROB, DBR, RVR, EOD Check list, Voiding report)? To maintain staffing ratio, low attrition?
- Focus on budgets to achieve the same (Room, Transportation, Up sell, Cross sell, LCO & ECI)