The Manager will thereafter be responsible in his/her function for the daily operations of the Front Office department.
The job responsibilities would include:
Evaluates the job performance of each front office employee
Maintains working relationships and communicates with all departments
Maintains master key control
Verifies that accurate room status information is maintained and properly communicated
Make decision that relates to profit and loss
Report on a regular basis to the HGM on the performance of the Front Office against budgets, sales and profit projections.
Analyze variances and monitor the impact of initiatives and corrective actions
Responsible for the hiring, training, and direction of new department associates
Ensure the timely completion of performance appraisals
Give direction and be responsible for the implementation of plans.
Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures
Operate the department within LTH policies as they are related to the ethical codes, standards of good business practice and local laws and regulations.
Resolves guest problems quickly, efficiently, and courteously
Works within the allocated budget for the front office
Enforces all cash-handling, check-cashing, and credit policies? Conducts regular meetings of front office personnel
Upholds the hotels commitment to hospitality
Prepare performance reports related to front office
Maximize room revenue and occupancy by reviewing status daily analyze rate variance, monitor credit report and maintain close observation of daily house count and other reports.
Monitor high balance guest and take appropriate action
Ensure implementation of all hotel policies and house rules
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
Prepare revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
Monitor all V.I.P s special guests and requests.
Maintain required pars of all front office and stationary supplies
Review daily front office work and activity reports generated by Night Audit? Review Front office log book and Guest feedback forms on a daily basis.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
Perform other duties as requested by management? Cross check financial documents (Cash handover, Cash register, Allowance vouchers, Paid out vouchers, IOUs, BTC Register)
Ensure Front office Process are followed (Arrival & Departure recons, C-Form, Room discrepancy, Room change slip, room allocations, Arrival list treatment)