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Deputy Front Office Manager

Lemon Tree Wildlife Resort
Experience : 0 to 3 Years
Location : Umaria
Posted on 26 May 20
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Job DescriptionLast Date 25 Jul 20
Deputy Front Office Manager

Lemon Tree Wildlife Resort

Bandhavgarh

(Experience Required: 0 - 5 Years)

The Manager will thereafter be responsible in his/her function for the daily operations of the Front Office department. 

The job responsibilities would include:
  • Evaluates the job performance of each front office employee
  • Maintains working relationships and communicates with all departments
  • Maintains master key control
  • Verifies that accurate room status information is maintained and properly communicated
  • Make decision that relates to profit and loss
  • Report on a regular basis to the HGM on the performance of the Front Office against budgets, sales and profit projections. 
  • Analyze variances and monitor the impact of initiatives and corrective actions
  • Responsible for the hiring, training, and direction of new department associates
  • Ensure the timely completion of performance appraisals
  • Give direction and be responsible for the implementation of plans. 
  • Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures
  • Operate the department within LTH policies as they are related to the ethical codes, standards of good business practice and local laws and regulations.
  • Resolves guest problems quickly, efficiently, and courteously
  • Works within the allocated budget for the front office
  • Enforces all cash-handling, check-cashing, and credit policies? Conducts regular meetings of front office personnel
  • Upholds the hotels commitment to hospitality
  • Prepare performance reports related to front office
  • Maximize room revenue and occupancy by reviewing status daily analyze rate variance, monitor credit report and maintain close observation of daily house count and other reports.
  • Monitor high balance guest and take appropriate action
  • Ensure implementation of all hotel policies and house rules
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
  • Prepare revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
  • Monitor all V.I.P s special guests and requests.
  • Maintain required pars of all front office and stationary supplies
  • Review daily front office work and activity reports generated by Night Audit? Review Front office log book and Guest feedback forms on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
  • Perform other duties as requested by management? Cross check financial documents (Cash handover, Cash register, Allowance vouchers, Paid out vouchers, IOUs, BTC Register)
  • Ensure Front office Process are followed (Arrival & Departure recons, C-Form, Room discrepancy, Room change slip, room allocations, Arrival list treatment)
  • Checking reports (GSTS, ROB, DBR, RVR, EOD Check list, Voiding report)
  • To maintain staffing ratio, low attrition? Focus on budgets to achieve the same (Room, Transportation, Up sell, Cross sell, LCO & ECI)
Job Type : Full Time
Interview Type : Face to Face Interview
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